Refund policy

We offer a 30-day return policy. This means that you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with all labels attached and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at info@camellia-tea-house.ch.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods. We cannot refund tea once it has been sold and delivered, as food safety can no longer be guaranteed once the product has left our control.

Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift vouchers.

Exchanges

Returning the item you received is the quickest way to receive the item you want. Once your return has been accepted, you can purchase the desired item separately.

European Union – 14-Day Right of Withdrawal

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason.

As described above, the item must be in the same condition in which you received it, unused, with all labels attached and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@camellia-tea-house.ch.